Replacement & Returns
All of our artwork sales are final.
Our artworks are custom printed, framed or woven to order in the size, medium and finish you select. Because these products are made for each order, we generally cannot accept discretionary returns or exchanges for change of mind, an incorrect size selection, or ordinary variations in color and texture described in the product listing. This policy does not limit your rights regarding damaged, defective, incorrect, materially misdescribed or undelivered orders.
If there is a problem with your artwork (i.e., damaged or defective items), please contact MoonOrosOne, LLC directly at info@revealingthejewelsofautism.com as soon as possible, ideally within seven (7) calendar days of delivery. This requested reporting time helps us work within our production partners’ deadlines, but is not an absolute cutoff and does not reduce any rights protected by law.
Include your order number, a description of the issue and clear photographs of the affected artwork and its packaging, if reasonably available. Where safe and practical, accept and photograph visibly damaged packages, and retain the product and packaging until we tell you whether a return is necessary. Please do not return items or contact our production partners directly without instructions from MoonOrosOne.
We will review and investigate your request with the print or fulfillment partner as appropriate. Depending on the circumstances and your legal rights, the resolution may include a replacement, suitable repair, price adjustment or refund. We will provide return instructions when needed.
For lost, late or missing deliveries, contact us promptly with the order number and any tracking information so we can investigate. For order changes or cancellations, email us as soon as possible; orders may enter custom production quickly, and discretionary cancellations cannot be guaranteed after production begins. Your cancellation and refund rights under applicable law remain in effect.
Customer service: MoonOrosOne, LLC, 316 Mid Valley Center (#163), Carmel, CA 93923; info@revealingthejewelsofautism.com. These guidelines should be read together with our Art Store Terms of Service.